Treat the customer credit decision and the physical disposition of returned goods as related but separate approvals. Identify the original shipment, inspect the returned quantity and record whether it can be resold, repaired, claimed from a supplier or written off. Demonstrate that stock availability changes only at the agreed release point.
Understand the decision
A customer returns unopened cartons together with damaged loose units from one delivery. Finance can identify the invoice, but the warehouse has different evidence for each condition. The review must keep the commercial resolution understandable while preventing all returned quantities from quietly becoming available for another order.
Work through the requirements
- Identify the original shipment and quantity
- Record condition before any stock release
- Approve credit and disposition separately
| Record or decision | Why it matters |
|---|---|
| Return reference | Links goods to the original delivery |
| Inspection result | Separates unopened and damaged quantities |
| Credit decision | Explains the customer adjustment |
What would a passing test show?
Use these hypothetical cases in a demonstration. Mark the evidence you have reviewed, then download the checklist. Selections stay in this tab.
Watch for this failure
A refund is not evidence that the returned goods are fit for resale. Combining financial closure and stock release into one unreviewed action can hide damaged quantities and produce a second customer-service problem.
Continue the evaluation
This example defines what to verify, rather than promising a particular Odoo feature. Keep a record of the demonstrated result, configuration, unresolved gaps and person who accepts it.
Read the wider implementation guideBring your workflow to the conversation.
Discuss requirements for Wholesale distribution in a business needs review. Start with your current systems, the handoff that fails and the result you need to prove.
Sources & scope
The linked product documentation is a starting point for validating your chosen version, edition, apps and hosting. The scenarios and acceptance criteria are editorial planning guidance, not customer case studies or a guarantee of built-in functionality. See how this library is prepared.
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